All qualified orders received by 2:00 pm are processed and shipped on the same day with exceptions for Saturdays, Sundays, and holidays.
Local in-store pickups are available on Mondays – Fridays 9:00 am – 6:00 pm PST Saturdays 9:00 am – 3:00 pm PST. Orders are usually shipped via USPS, UPS, or Freight. No UPS and Freight services are available for PO Boxes. Sometimes orders with multiple items will ship separately in order to expedite delivery. HI, AK and Puerto Rico shipping are available.
Please contact us for the exact rate. Promotional FREE SHIPPING is available on particular products in USA and Canada.
Our shipping department takes all safety measures before shipping out orders. Every item is packed and sealed. For bigger and heavier orders we use LTL. If the order is small and not much heavier than 150 lbs, then we use USPS or UPS. For USPS and UPS orders, if your product damages while delivery then you need to follow the instructions given by the carrier, which is.
Retain the damaged product, the original carton, and all packaging material. UPS may require a physical inspection of the shipment to process the claim.
To get the replacement or refund you need to send us pictures of the broken product and the carton in which the product arrived at your address.
If your order is bigger and heavier then we will use LTL shipment and your order will come on the Pallet(s). We take all safety measures before shipping orders out, but sometimes carrier companies unpack and repack the shipment for the purpose of inspection. To get a replacement for any damages you need to follow the instructions.
You have to check your shipment before receiving it. But if any unfortunate thing happens, then you have to refuse to accept the shipment. This refusal will help you to submit a successful claim. You should take pictures of the shipment and send them to us. We will submit a claim on your behalf to the carrier company and will ship out a new shipment to fulfill your order.
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