We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Returns & Replacements
Our shipping department takes all safety measures before shipping out orders. Every item is packed and sealed. For bigger and heavier orders we use LTL. If the order is small and not much heavier than 150 lbs, then we use USPS or UPS. For USPS and UPS orders, if your product is damaged while delivery then you need to follow the instructions given by the carrier, which is.
Retain the damaged product, the original carton, and all packaging material. UPS may require a physical inspection of the shipment to process the claim.
To get the replacement you need to report to us within 5 days after delivery and send us pictures of the broken product. Please follow the instructions:
- Photo of the damaged item(s).
- Photo of the packaging material used inside the box.
- Photo of the shipping label on the damaged package (tracking has to be legible).
- Photo of the box manufacturer’s certificate (BMC), if available.
- Two photos displaying all 6 sides of the box.
- Dimensions of the box: height, length, and width.
If your order is bigger and heavier then we will use LTL shipment and your order will come on the Pallet(s). We take all safety measures before shipping orders out, but sometimes carrier companies unpack and repack the shipment for the purpose of inspection. To get a replacement for any damages you need to follow the instructions.
You have to check your shipment before receiving it. But if any unfortunate thing happens, then you have to refuse to accept the shipment. This refusal will help you to submit a successful claim. You should take pictures of the shipment and send them to us. We will submit a claim on your behalf to the carrier company and will ship out a new shipment to fulfill your order.